FAQ

No. No reservation is required. Simply show up at the dock.

We are open 24 hours a day, 7 days a week, 365 days a year. We take pride in offering fast and efficient service at all times, including on public holidays.

The ferry saves time when traveling to Ontario or Quebec, allowing you to avoid a long detour toward the bridges in downtown Gatineau and Ottawa. Our service is designed to provide a quick and efficient crossing.

Approximately 4 to 6 minutes

It all depends on the volume of traffic.

At all times

Loading will take place on a first-come, first-served basis, provided that the vessel’s balance is maintained.

Yes, the current fares include pedestrians aged 5 and older, as well as bicycles. Children under 5 years of age are admitted free of charge.

Yes

Yes, pets are permitted, provided they are kept on a leash or remain inside your vehicle. Please note, however, that you should bring a life jacket for your pet, as we do not carry life jackets specifically designed for animals on board.

We accommodate all types of vehicles, including motorcycles, cars, recreational vehicles, heavy trucks, buses, and cranes.

Heavy or oversized vehicles must comply with applicable weight, width, height, and length limits.

Operators of long-wheelbase low-bed trailers must contact us prior to travel to ensure that water levels allow for safe boarding.

Yes, there are established rates for motorized vehicles under 30 feet and for those 30 feet or longer. Trailers are charged based on the number of axles. The maximum total length permitted is 90 feet.

Yes, subject to the ferry’s operational limits. Buses can be transported; however, groups traveling in a full bus must contact us prior to arrival, as we are required to adhere to a maximum passenger capacity on board each ferry.

Published limit: 57 tonnes (114,000 lb) and a maximum width of 18 feet. To be verified by the client.

Vehicles must comply with the height limits permitted by current road regulations.

The maximum permitted length is 90 feet.

The capacity is approximately 14 vehicles, depending on the loading configuration and the dimensions of the vehicles already on board.

Yes

Yes, the same rates as for a standard vehicle apply.

The price varies depending on the type of vehicle, its length, or the number of axles it has. Include a link to the Rates page rather than repeating all the price details in the FAQ.

Yes

We accept cash, loyalty cards, contactless credit cards, and contactless Interac payments. Please note that $50 and $100 bills are not accepted.

Yes, no problem

Yes, you can ask the deckhand for a receipt.

There are no applicable taxes, as the ferry service is considered a form of public transit.

A loyalty card offers a discount of up to 17% on automobiles. There is no expiration date.

The card can be purchased online. The customer then receives an email containing a QR code, which can be printed, saved to their phone, or added to Apple Wallet or Google Wallet.

Present the QR code to the crew member so that they can scan it when you pass through.

When purchasing a loyalty card, you will receive two emails: the first contains your receipt, and the second contains your QR code.

If you do not receive these emails, please first check your junk/spam folder and verify the email address used for the purchase.

If the emails are not there, please contact our office for assistance.

Yes, the card is flexible: it can be used for multiple vehicles, shared with family or friends, and remains valid with no expiration date.

After each crossing, an email is sent to you with your remaining balance. This can also be viewed at any time on our website.

No.

Head to the Cumberland wharf, located at 911 Cameron Street, Cumberland, Ontario K4C 1C6. Enter this address into your navigation app, then follow the directions and local signage to the ferry queue. This access point allows you to cross the Ottawa River toward Masson-Angers, Quebec.

Head to the Masson-Angers wharf, located at 105 Chemin du Fer-à-Cheval, Gatineau, Quebec J8M 1L8. Enter this address into your navigation app, then follow the directions and local signage to the ferry queue. This access point allows you to cross the Ottawa River toward Cumberland, Ontario.

In Quebec: 105, chemin du Fer-à-Cheval, Gatineau, Quebec J8M 1L8. In Ontario: 911, Cameron Street, Cumberland, Ontario K4C 1C6.

Cumberland Wharf is located approximately 27.5 km from Parliament Hill, in downtown Ottawa. The drive takes about 27 to 30 minutes via Regional Road 174, depending on traffic.

The Masson-Angers wharf is located approximately 36 km from the Maison du citoyen in downtown Gatineau. The drive takes about 28 to 30 minutes via Highway 50, depending on traffic.

At the main platforms, behind the queue.

Three parking spaces are reserved for customers on the wharf, on a first-come, first-served basis. The maximum parking duration is 8 hours.

Only the parking area provided at the City of Gatineau’s boat launch is permitted. Please observe the posted signage.

Yes, depending on the parking conditions.

There is a portable toilet near the dock on the Quebec side

The service is offered 365 days a year. Furthermore, the company has two icebreakers at its disposal to ensure the continuity of operations during the winter season.

Yes, we are at the mercy of Mother Nature; however, we work very hard to ensure that doesn’t happen. We close only very rarely—in extreme cases of flooding or if the ice doesn’t cooperate.

We will keep you informed of any specific situation via our website and our Facebook page.

To provide the best possible service, we analyze traffic volume and peak hours in order to deploy additional ferries on the river when needed.

Yes, the service is available 365 days a year.

Of course, should customers require assistance, they may approach our deck crew, who will be happy to help them.

Of course, should customers require assistance, they may approach our deck crew, who will be happy to help them.

Yes, pets are permitted, provided they are kept on a leash or remain inside your vehicle. Please note, however, that you should bring a life jacket for your pet, as we do not carry life jackets specifically designed for animals on board.

Children aged 12 and under must be accompanied by an adult.

Depending on traffic volume and operating conditions, up to five ferries can be in service simultaneously on the Ottawa River to ensure a fast and efficient service.

Published dimensions: 9.85 m in width by 28 m in length, or approximately 32 ft by 91 ft.

Under normal circumstances, our ferries travel at a speed of approximately 10 km/h (five knots), which may vary slightly depending on weather conditions.

Approximately 100 to 110 tonnes.

From 6 to 6.4 feet.

Two engines per ferry.

The ferries are equipped with Detroit Diesel/MTU Series 60 engines, Twin Disc QuickShift MGX-5095 transmissions, and propellers with a diameter of 34.5 inches and a pitch of 29 inches.

Published distance between Cumberland and Masson: 610 metres.